FAQ

First-Timers

Q: I want to try a class, how can I do that?

A: We only offer 4 class trial pack at the moment. 

Step 1 - Purchase a trial here. Do read through all terms & conditions before making payment.

Step 2 - Fill in a mandatory indemnity form via your invoice/order confirmation email 

Step 3 - Wait for us to set up your booking account within 1 working day (excluding Sat & Sun) before you start booking for classes! You will be receiving an email from us!

Q: Can I book a class first and pay over the counter?

A: All bookings are on a first-come-first-serve basis via our booking platforms. We are unable to take pre-bookings without payment, and your booking account must be created by us.

Q:  Are there any age or weight requirements to attend a Bouncefit® class?

A: Participants must be at least 18 years of age and below 100kg. 

Q:  I'm a complete beginner to this and I haven't been working out regularly. What classes should I go for?

A: We will recommend classes that are level 3 and below for first-timers. You should always manage your own pace and it's absolutely fine to not follow the intensity of the instructor if you cannot keep up :) Find out more about our class types here

Class Bookings

Q:  When do you launch classes for bookings?

A: We launch bookings on a week-by-week basis, every Monday at 3pm.

Q:  What does it mean when I'm on the waitlist?

A: You will be prompted to join the waitlist when the class is full. Whenever a spot is available, the Kulture App will automatically notify everyone on the waitlist for the class and booking will be on a first-come-first-serve basis. 

(App update: we are still undergoing upgrade at the moment, please manage your bookings via kulture-tribe.com and do note that waitlist feature is not available at this time.)

Attending Classes

Q:  What do I wear or bring for a Bouncefit® class?

A: Come in comfortable workout attire, and clean sports shoes. Do bring along a small fitness towel to wipe off as you'll be sweating buckets! We do not have water coolers at the studio but you may purchase drinks via the vending machine within our studio.

Q:  How early should I check-in for class?

A: Please only arrive 10mins before your stipulated class time to avoid crowding. Please note that you will not be allowed to attend the class if you are more than 10mins late (for the benefit of other members).

Q: Are there any showers at your studio?

A: ​We go by a no-frills approach, only changing rooms and lockers are available :) Washrooms are also conveniently located just outside our studio.

Package & Booking Policies

 

Q:  Do I have to pay a membership fee when joining a package?

A: We do not charge any membership fee for joining or purchasing a package. 

Q:  I can't finish my package, can I request for an extension?

A: Extension of validity period is only considered for cases of medical conditions where valid proof are provided. For all other cases, you can opt to bring forward the balance unused credits to a new package. 

Q: I've made a purchase for a package online, how do I proceed from here?

A: Once you made a package purchase, our team will reach out to you within 1 working day (excluding Sat & Sun) to set up your booking account or if you already have an App account, we will assist to activate your new package on the backend for you to start managing your bookings.

Q:  What's your cancellation policy?

A: Due to limited class capacity, all cancellations must be made before 8pm the day before your class. We will only offer credit reinstatement where valid medical proof is provided for absences.

  

Got a question we haven't answered? Send it in via info@kulture.com.sg!