FAQ

First-Timers

Q: I want to try a class, how can I do that?

A: Purchase a 4 class trial pack at the moment. 

Step 1 - Signup for an account here and purchase your trial. Do read through all terms & conditions before making payment.

Step 2 - If you want instant access to your booking credits, opt to pay via Credit Card (PayPal). For PayNow payments, WhatsApp your payment screenshot along with your account name & email address to 90125859

Q:  Are there any age or weight requirements to attend a Bouncefit® class?

A: Participants must be at least 18 years of age and below 100kg. 

Q:  I'm a complete beginner to this and I haven't been working out regularly. What classes should I go for?

A: We recommend classes that are level 3 and below for first-timers. Having said that, you are welcome to join all levels (except Killer Burn) as long as you manage your own pace. It is absolutely fine to not follow the intensity of the instructor if you cannot keep up :) Find out more about our class types here

Q:  How do I add a sharing member into my package?

A: For packages that allow sharing, you may WhatsApp our customer service team at 90125859 to add in sharing member(s). Do note that the member must already have an account on our booking web, and members with an existing package cannot be added as a sharing member into another package.

 

Class Bookings

Q:  When do you launch classes for bookings?

A: We launch bookings on a week-by-week basis, every Monday at 9pm.

Attending Classes

Q:  What do I wear or bring for a Bouncefit® class?

A: Come in comfortable workout attire, and clean sports shoes. Do bring along a small fitness towel to wipe off as you'll be sweating buckets! We do not have water coolers at the studio but you may purchase drinks via the vending machine within our studio.

Q:  How early should I check-in for class?

A: Do try to arrive at least 10mins before class for check-in & attendance taking.

Q: Are there any showers at your studio?

A: ​Showers are not available but lockers are available for use and washrooms are also conveniently located just outside our studio.

Q: Do you sell drinks at the studio?

A: ​Yes we do :) You can purchase them via the in-studio vending machine that accepts notes and cash.

Package & Booking Policies

 

Q:  Do I have to pay a membership fee when joining a package?

A: We do not charge any membership fee for joining or purchasing a package :)

Q:  I can't finish my package, can I request for an extension?

A: Extension of validity period is only considered for cases with valid medical conditions with proof provided. For all other cases, you can opt to bring forward the balance unused credits to a new package. 

Q: I've made a purchase for a package online, how do I proceed from here?

A: All package purchases are via our booking web kulture-tribe.com - Credits will be immediately added to your booking account if payment is made by Credit Card (PayPal). For PayNow payments, WhatsApp your payment screenshot along with your account name & email address to 90125859. Once we received the payment proof, our customer service team will activate the credits for you.

Q:  What's your cancellation policy?

A: All cancellations must be made before 8pm the day before your class. We will only offer credit reinstatement where valid medical proof is provided for absences.

Bounce Bingo

Q:  Where do I find my Bingo card?

A: As long as you have an account on our booking portal (kulture-tribe.com), you will be able to find your bingo card in the main page after logging in.

Q:  How do I play?

A:  Simply book and attend a studio or livestream class. You will only be able to mark off the Bingo code provided at the end of the class if you attended the class. the first to strike out a vertical or horizontal row, wins!

Q:  Can I attend back-to-back classes to increase my chances  to win?

A:  The game rule is such that you can only strike out one code per day. So even if you attend 2 classes, youwill only be able to strike out one code. Having said that, you may still attend daily classes to stand a greater chance to win :)

Q:  If I forget to strike out the code can I do it the next day?

A:  There is a 24hours window to strike out the codes. So if you forget to do so the day before, you may still do it the next day as long as it's not over the 24hour period. We will always post the codes of the day on our IGstories in case you did not hear it in class.

  

Got a question we haven't answered? Send it in via info@kulture.com.sg!