FAQ

Q: Can I book a class first and pay over the counter?

A: We can't help to pre-book classes without payment. Do make a trial purchase via "Book a Trial" and reserve your class after.

Q: Can I attend a trial more than once?

A: Trials are only for those who have not bounced with us before at either studio. If you've attended a class at Kallang, you will no longer be eligible for a trial at Robinson Rd since the class experience is similar.

Q: Is there an expiry date for trial purchased?

A: Yes, you'll have to attend the trial within 7 days of purchase.

Q:  I purchased a trial, how do proceed to book a class?

A: Once you made a trial purchase, you can email us at Bouncefit@kulture.com.sg with your Order No. in the subject, along with your full name, preferred class date/time/type. For unlimited trials, please pre-book all the trial classes ahead to avoid disappointment. Do note that your first class cannot be attended later than 7 days from the date of purchase.

Q: What if I can't make it for the trial class on the day itself?

A: As the spot has been pre-booked for you, any late cancellation after 8pm the day before your class will incur a forfeiture of the trial, or if you're on an unlimited trial, we will automatically reduce a single day from your validity period.

Q:  Are there any age or weight requirements to attend a Bouncefit® class?

A: Participants must be above 14 years of age and below 100kg.

Q:  I'm a complete beginner to this and I haven't been working out regularly. What classes should I go for?

A: We will recommend classes that are level 3 and below for first-timers. Beginners should always manage your own pace and you do not have to follow the intensity of the instructor if you cannot keep up. Find out more about our class types here

Q:  What do I wear or bring for a Bouncefit® class?

A: Come in comfortable workout attire, and clean sports shoes for all Bouncefit classes. Do bring along a small fitness towel to wipe off cus you'll be sweating buckets! We do not have water coolers at the studio but drinks are available for sale.

Q: Are there any showers at your studios?

A:

Kulture Studios - Public shower facilities are available within 2mins walk from our studio within Sportshub. Do bring along your own toiletries and towel.

Bouncefit @Robinson Rd - There is 1 shower room at each level within SPACES (leve1 13 & 14). Basic toiletries like shampoo, conditioner and shower gel are provided but please bring along your own towel. You will have to obtain an access card from our counter beforehand.

We also provide vanity amenities within our changing areas like dry shampoo, body & facial mist, and body wipes at both studios for quick refreshment after class.

Q: Are lockers available?

A: We do not provide lockers but members usually bring their belongings into the studios or put them on the shelves just outside the Bounce studios.

Got a question we haven't answered? Send it in via info@kulture.com.sg!

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